Playful.AI, Inc.

Effective Date: July 30, 2026

PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES (DEFINED BELOW) ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.

Welcome to Playful.AI’s website, games and services. Please read on to learn the rules and restrictions that govern your use of our website(s), games, products, software, newsletters, emails, services and applications (the “Services”).

These Terms of Use (the “Terms”) are a binding contract between you and Playful.AI, Inc. (“Playful.AI,” “Company”, “we”, “our” and “us”). You must agree to and accept all of the Terms, or you don’t have the right to use the Services. Your use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document, as well as those in the Privacy Policy.

By accessing or using the Services, you agree to be bound by these Terms and all terms incorporated herein by reference. If you do not agree to be bound by these Terms then you may not use or access the Services.

NOTICE: Please read these Terms carefully. They cover important information about Services provided to you and any charges, taxes, and fees we bill you. These Terms include information about future changes to these Terms, limitations of liability, a class action waiver and resolution of disputes by arbitration instead of in court. If you do not wish to be subject to arbitration, you may opt out of the arbitration provisions by following the instructions provided in (f) of the “Arbitration” section below.

If you have any questions, comments or concerns about these Terms or our Services, please contact us at support@playful.ai. For information about how we collect, use, share and otherwise process information about you, please see our Privacy Policy.

Will these Terms ever change?

We are constantly trying to improve our Services, so these Terms may need to change along with the Services. We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on playful.ai website, by sending you an email, and/or by some other means.

If you do not agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.

Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.

What about my privacy?

Company takes the privacy of its users very seriously. For the current Company Privacy Policy, please click here.

The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit information from children under 13. If you are a child under 13, do not attempt to register for the Services or send any information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us via email at: support@playful.ai.

What are the basics of using the Services?

You may be required to sign up for an account, and create a user name (“User Name”). You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your User Name a name that you don’t have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission.

You represent and warrant that you are of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and gotten your parent or guardian to agree to these Terms on your behalf). If you are agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization or entity’s behalf and bind them to these Terms (in which case, the references to “you” and “your” in these Terms, except for in this sentence, refer to that organization or entity).

You will only use the Services for your own internal, personal, non-commercial use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. If your use of the Services is prohibited by applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your using the Services in a way that breaks the law.

You will not copy, scrape, or otherwise make use of any Service, either in whole or in party, for purposes of or in connection with any so-called generative “artificial intelligence” technology (including, for example, MidJourney, Dall-E, Stable Diffusion, GPT-4, ChatGPT, etc.), and/or other forms of deep learning, machine learning and other artificial intelligence technologies, including without limitation any proprietary algorithms, software or systems that make use of or employ neural networks, statistical learning algorithms (such as linear and logistic regression, support vector machines, random forests and k-means clustering), or reinforcement learning.

You will not share your account with anyone, and you must protect the security of your account. You’re responsible for any activity associated with your account.

Your use of the Services is subject to the following additional restrictions:

You represent, warrant, and agree that you will not contribute any Content or User Submission (each of those terms is defined below) or otherwise use the Services or interact with the Services in a manner that:

a. Infringes or violates the intellectual property rights or any other rights of anyone else (including Company);

b. Violates any law or regulation, including, without limitation, any applicable export control laws;

c. Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;

d. Jeopardizes the security of your Company account or anyone else’s (such as allowing someone else to log in to the Services as you);

e. Attempts, in any manner, to obtain the password, account, or other security information from any other user;

f. Violates the security of any computer network, or cracks any passwords or security encryption codes; or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);

g. “Crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Services or Content (through use of manual or automated means);

h. Copies or stores any significant portion of the Content; or

i. Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services.

A violation of any of the foregoing is grounds for termination of your right to use or access the Services.

The Services, including all games and/or apps, provided to you are licensed, not sold, to you. Please note that playing our games may require you to interact with Apple, Google, ChatGPT, Claude or other Platform Services. If you have any concerns about the terms of use or privacy in regard to such services, please review their Terms of Use and Privacy Policies listed below:

· The Apple Media Services Terms and Conditions, a copy of which is located at https://www.apple.com/legal/internet-services/itunes/ ; as well as the Apple Licensed Application End User License Agreement, a copy of which is located at https://www.apple.com/legal/internet-services/itunes/appstore/dev/stdeula/ (the “Apple License”)The Google Play Terms of Use Agreement, a copy of which is located at https://play.google.com/intl/en/about/play-terms.html (the “Google Play License”)

· The ChatGPT Terms of Use Agreement, a copy of which is located at https://openai.com/policies/terms-of-use/ and Privacy Policy, a copy of which is located at https://openai.com/policies/row-privacy-policy/

· The Claude Terms of Use Agreement, a copy of which is located at https://privacy.claude.com/en/collections/10672567-policies-terms-of-service, and Privacy Policy, a copy of which is located at https://privacy.claude.com/en/collections/10663362-consumers

The terms of each such applicable license are incorporated herein by this reference.

FEATURES AVAILABLE IN CONNECTION WITH GAMES, APPS AND OTHER CONTENT AVAILABLE AS PART OF THE SERVICES.

a) Communication Features. When using or accessing games, content or applications provided by a third party ("Third Party Channels”), you understand that you may be exposed to messages, information, data, text, software, graphic files, advertising or other materials, whether in written, verbal, electronic, digital, machine-readable or other form (whether now known or hereafter to become known) from other users (“Third Party User Material”) and that you might find such Third Party User Material objectionable. Company and its third party providers do not control the content of any Third Party User Material and do not guarantee its accuracy, integrity or quality. You understand that any Third Party User Material sent through or appearing on the Third Party Channels is the sole responsibility of those users or persons transmitting such Third Party User Material. This means that you, and not Company or its third party providers, are entirely responsible for all Third Party User Material that you transmit or receive. Under no circumstances will Company or its third party providers be liable for any errors or omissions in any Third Party User Material or for any loss or damages of any kind incurred as a result of the access to, downloading, viewing, listening, use of or inability to use any Third Party User Material. Company or its third party providers have no obligation to monitor or supervise Third Party User Material, and expressly disclaim any representation that they will monitor or supervise such Third Party User Material. You agree that you have no expectation of privacy in connection with any Third Party User Material. You also agree to indemnify and defend and hold Company or its third party providers harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to, or arising out of, your violation of these terms and conditions or your violation of any rights of another.

b) Purchase Features. Some applications offered by way of the Services or otherwise referenced on the Company website may include the ability to make purchases within the application itself (also referred to as “in-app purchases”). This can include the ability to purchase additional content or access additional features without having to leave the application. Any and all in-app purchases, including virtual goods and/or virtual currency, provided by the Services are provided solely for your personal entertainment and use solely as part of your use and enjoyment of the Services. Their use is subject to these Terms as applicable. All in-app purchases, virtual goods and virtual currency are licensed to you, are not your personal property, and no ownership interest in them is transferred to you. The prices charged and the quantities made available, as well as the kinds of in-app purchases, virtual goods and virtual currencies made available, may be changed by Company at any time and with or without notice in its sole discretion. Any and all such in-app purchases, virtual goods and virtual currency may also be changed or discontinued at any time with or without notice by Company in its sole discretion. No virtual goods or virtual currency may ever be redeemed by you for money, services, merchandise, or other goods or items of monetary value from Company or any other third party. The device on which you are accessing such applications may include settings that prevent access to certain features or content, which may allow you to turn off the ability to make in-app purchases. For example, Apple, Inc. outlines the steps required to enable restrictions on certain of its devices (currently at http://support.apple.com/kb/HT4213). Please review your settings on your device or seek advice from your data carrier or the manufacturer of your device on how to change your settings or enable restrictions.

c) Social Network Access. When using some applications offered by way of the Services or otherwise referenced on the Company website, you may have the ability to access a social network. If you access a social network, you may need to share information (some of which could be personally identifiable information).

What are my rights in the Services?

The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Submissions, and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialize or otherwise exploit for any purpose any materials not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Company’s) rights.

Except as expressly stated herein, nothing contained in these Terms shall be construed as conferring on you any right, title or interest, by implication, estoppel or otherwise; without the express written consent of Company. You acknowledge that all rights, ownership, intellectual property and title in and to the Services, including without limitation any User Accounts, Login Information, titles, trademarks, trade names, service marks, copyrights, patent rights, moral rights, computer code, themes, objects, catch phrases, locations, concepts, artwork, animations, sounds, music, video, photographs, opinions, images, text, audio-visual effects, or methods of operation and any documentation or intellectual property rights related to or arising from any of the aforementioned items (collectively, “Materials”) are owned and controlled by Company or its third party providers for its / their sole and exclusive benefit. You may not use, copy, reproduce, create derivative works from, perform, publicly display, adapt, upload, modify, edit, publish, post, transmit, participate in the transfer or sale, license, distribute or exploit, in any way whatsoever, the Materials contained in the Services without the express written permission of Company or the applicable third-party provider(s). Any modification of the Materials or any portion thereof, or unauthorized use of the Materials for any other purpose, constitutes an infringement of Company's or the applicable third-party provider(s)’ copyrights and other proprietary rights. Solely for purposes of example, such trademarks and/or trade names include, without limitation, Playful.AI and any game names and related logos for games published by Playful.AI, among possible others.

NOT WITHSTANDING ANYTHING TO THE CONTRARY HEREIN, YOU ACKNOWLEDGE AND AGREE THAT YOU SHALL HAVE NO OWNERSHIP OR OTHER PROPERTY INTEREST IN THE ACCOUNT, AND YOU FURTHER ACKNOWLEDGE AND AGREE THAT ALL RIGHTS IN AND TO THE ACCOUNT ARE AND SHALL FOREVER BE OWNED BY AND INURE TO THE BENEFIT OF PLAYFUL.AI.

The Services may allow you to copy, download certain Content, or transmit Content via streaming video; please remember that just because this functionality exists, doesn’t mean that all the restrictions above don’t apply – they do!

What if I see something on the Services that infringes my copyright or trademark?

Playful.AI respects the intellectual property rights of others and request that users of the Services likewise respect the intellectual property rights of others as well. We also understand that various artificial intelligence engines used within our Services may also create content that may be of concern. Pursuant to 17 U.S.C. 512(i) of the United States Copyright Act, Playful.AI will remove any content that allegedly infringes another party’s copyright and reserve the right to suspend, terminate, or cancel a User Account or a User’s access to and use of the Services if a User is found to be a repeat infringer. It is, furthermore, Playful.AI’s policy to respond to alleged infringement notices that comply with the Digital Millennium Copyright Act of 1998 (“DMCA”).

If You believe that Your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Service, please notify Playful.AI as required by the DMCA. For Your complaint to be valid under the DMCA, You must provide the following information in writing:

*An electronic or physical signature of a person authorized to act on behalf of the copyright owner;

*Identification of the copyrighted work that you claim has been infringed;

*Identification of the material that is claimed to be infringing and where it is located on the Service;

*Information reasonably sufficient to permit Playful.AI to contact you, such as your address, telephone number, and, e-mail address;

*A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and

*A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.

The above information must be submitted to the following email address:

Email: DMCA@playful.ai

Subject: Notice of DMCA COMPLAINT

If you believe any content violates your trademark rights, please submit details including any trademark registration information to the same email address:

Email: DMCA@playful.ai

Subject: Notice of Trademark COMPLAINT

Alternatively, if you prefer to contact us via postal mail, here is information about where to do so:

Mail Address:

Playful.AI, Inc.

c/o Support

PO Box 681

San Francisco, CA 94104

United States of America

UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS’ FEES.

Please note that this procedure is exclusively for notifying Playful.AI and its affiliates that your copyrighted material has been infringed. The preceding requirements are intended to comply with Playful.AI’s rights and obligations under the DMCA, including 17 U.S.C. 512(c), but do not constitute legal advice. It may be advisable to contact an attorney regarding your rights and obligations under the DMCA and other applicable laws.

In accordance with the DMCA and other applicable law, Playful.AI has adopted a policy of terminating, in appropriate circumstances and in Playful.AI’s sole discretion, members who are deemed to be repeat infringers. Playful.AI may also at its sole discretion limit access to the Site, any Services and/or terminate the accounts of any Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Who is responsible for what I see and do on the Services?

Safety while using the Services

While you are using our Services, please be aware of your surroundings, and play and communicate safely. You agree that your use of the Services is at your own risk, and that you will not use the Services to violate any applicable law, regulation, event policies, or instructions as outlined in these Terms, and you will not encourage or enable any other individual to do so.

Interactions with others

You agree that while using the Services you will maintain safe and appropriate contact with other players as well as other people in the real world. You will not harass, threaten or otherwise violate the legal rights of others. You will not trespass, or in any manner attempt to gain or gain access to any property or location where you do not have the right or permission to be. You agree that you will not otherwise engage in any activity that may result in injury, death, property damage, nuisance, or liability of any kind.

Appropriate communications and posting of information

The Services may contain links or connections to third party websites (including advertising) or services (including payment services providers, such as Stripe) that are not owned or controlled by Company. When you access third party websites or use third party services, you accept that there are risks in doing so, and that Company is not responsible for such risks. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilize.

Company has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites or by any third party that you interact with through the Services. In addition, Company will not and cannot monitor, verify, censor or edit the content of any third-party site or service. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third-party website or service.

Your interactions with organizations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that Company shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.

Disputes/Limitation of Company’s Liability

If there is a dispute between participants on this site, or between users and any third party, you agree that Company is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release Company, its officers, directors, employees, contractors, agents, investors, shareholders and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services. If you are a California resident, you shall and hereby do waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor."

Will Company ever change the Services?

We’re always trying to improve the Services, so they may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We reserve the right to remove any Content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice.

What if I want to stop using the Services?

You may stop using the Services at any time. Please refer to our Privacy Policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services.

Company may also terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your breach of these Terms. Company has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.

WITHOUT LIMITING ANY OTHER REMEDIES, PLAYFUL.AI MAY LIMIT, SUSPEND, TERMINATE, MODIFY, OR DELETE ACCOUNTS OR ACCESS TO THE SERVICE OR PORTIONS THEREOF WITH OR WITHOUT NOTICE TO YOU (i) IF YOU ARE, OR PLAYFUL.AI SUSPECTS THAT YOU ARE, FAILING TO COMPLY WITH THESE TERMS OF SERVICE; OR (ii) FOR ANY ACTUAL OR SUSPECTED ILLEGAL OR IMPROPER USE OF THE SERVICE. YOU CAN LOSE YOUR USERNAME AND PERSONA IN THE SERVICE AS A RESULT OF ACCOUNT TERMINATION OR LIMITATION, AS WELL AS ANY BENEFITS, PRIVILEGES, EARNED VIRTUAL ITEMS AND PURCHASED VIRTUAL ITEMS ASSOCIATED WITH YOUR USE OF THE SERVICE, AND PLAYFUL.AI IS UNDER NO OBLIGATION TO COMPENSATE YOU FOR ANY SUCH LOSSES OR RESULTS.

WITHOUT LIMITING OUR OTHER REMEDIES, WE MAY LIMIT, SUSPEND OR TERMINATE THE SERVICE AND ACCOUNTS OR PORTIONS THEREOF, PROHIBIT ACCESS TO OUR GAMES AND SITES, AND THEIR CONTENT, SERVICES AND TOOLS, DELAY OR REMOVE HOSTED CONTENT, AND TAKE TECHNICAL AND LEGAL STEPS TO PREVENT USERS FROM ACCESSING THE SERVICE IF WE BELIEVE THAT THEY ARE CREATING RISK OR POSSIBLE LEGAL LIABILITIES, INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, OR ACTING INCONSISTENTLY WITH THE LETTER OR SPIRIT OF OUR TERMS OR POLICIES. ADDITIONALLY, WE MAY, IN APPROPRIATE CIRCUMSTANCES AND AT OUR SOLE DISCRETION, SUSPEND OR TERMINATE ACCOUNTS OF USERS WHO MAY BE REPEAT INFRINGERS OF THIRD-PARTY INTELLECTUAL PROPERTY RIGHTS.

PLAYFUL.AI RESERVES THE RIGHT TO TERMINATE ANY ACCOUNT THAT HAS BEEN INACTIVE FOR 180 DAYS.

Playful.AI reserves the right to stop offering and/or supporting the Service or a particular game or part of the Service at any time, at which point your right to use the Service or a part thereof will be automatically terminated. In such event, Playful.AI shall not be required to provide refunds, benefits or other compensation to users in connection with such discontinued Service. Termination of your Account can include disabling your access to the Service or any part thereof including any content you submitted or others submitted. Account termination may result in permanent destruction of any Content and/or other works associated with your account, including irreplaceable items, so keep that in mind before you decide to terminate your account.

Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us, including without limitation the arbitration agreement.

Virtual Items

Certain of the Services may provide you with the opportunity to license a variety of virtual items such as virtual tokens, virtual goods and/or other digital content or digital items (individually and collectively “Virtual Items”). You may be required to pay a fee to obtain Virtual Items. Any and all Virtual Items provided as part of the Services are provided solely for your personal entertainment and use solely as part of your utilization and enjoyment of the Services. Their use is subject to these Terms as applicable and the terms of any applicable payment processor, payment provider or third-party provider, such as Stripe. Please see the “Payment Processing” section below in these Terms for additional information related to payment processing.

VIRTUAL ITEMS ARE LICENSED TO YOU IN ACCORDANCE WITH THESE TERMS AND ARE NOT PREPAID PAYMENT INSTRUMENTS OR OTHERWISE ITEMS OF MONETARY VALUE.

All Virtual Items are licensed to you under a limited, non-transferable, revocable, non-sublicensable license to use those Virtual Items within the applicable Services. Virtual Items are not your personal property and no ownership interest in them is transferred to you. The prices charged and the quantities made available, as well as the kinds of Virtual Items made available and/or the means of exchange, may be changed by Company at any time and with or without notice in Company’s sole discretion. Any and all such Virtual Items may also be changed or discontinued at any time with or without notice by Company in its sole discretion. Virtual Items have no monetary value and cannot be used or redeemed by you to purchase or use products, services, money, merchandise or other goods or items of monetary value from Company or any other third party; Virtual Items are intended to be used or redeemed only for products or services that are within the Services and then only to the extent offered within such applicable Services. Virtual Items cannot be refunded or exchanged for cash or any other tangible value. You must be located in the United States in order to purchase Virtual Items.

You, and not us, have to pay any sales tax, VAT or like taxes that may be applicable to any purchases based on your geographic location. These taxes will be added when you check out or complete your purchase.

Software Licenses and Use Rights.

All software, Virtual Items and other digital content made available through the Services are licensed, not sold, to you and are subject to these Terms. You understand and acknowledge that your rights with respect to such software, Virtual Items and digital content are limited by these Terms, all terms and conditions referenced herein, and all applicable copyright and intellectual property laws. Any reproduction or redistribution of any software, Virtual Items or digital content not in accordance with these Terms and applicable law is expressly prohibited.

All Materials for End Users Only. No Reselling.

By downloading and using the Services and any software, Virtual Items and/or other digital content, you agree that you are an end user. Resellers are not eligible to use the Services or to license or purchase any software, Virtual Items or other digital content provided via the Services.

Geographic Availability.

The availability of the Services and any related digital content may vary depending on your geographic location as well as your device. There may also be legal limitations and restrictions on where Company is permitted to ship games, services and/or other digital content. To complete your purchase, you may be required to have a valid billing and shipping address within a country or region where the Company is permitted to sell such goods and services and/or is otherwise active selling such goods and services.

Refund Policy.

All sales of Company Virtual Items or other digital content are considered final and not subject to a refund. Company understands, however, that sometimes you may be dissatisfied with your purchase and that such dissatisfaction may be due to causes beyond your control. If you believe that your circumstances are extenuating and that you should be entitled to a refund, Company is happy to hear your concerns, and if the circumstances warrant, as Company may determine reasonably and in good faith in Company’s sole discretion, Company may agree to process a refund. Let us know the reason for the refund request so we can best improve your experience and treat you in the fairest and best way possible.

We truly want you to have an enjoyable experience and will be happy to process a refund if justified. Company shall issue such refunds as part of a transparent, consistent and reliable buying experience. If it appears refunds are being abused, however, Company reserves the right to refuse any refund, rescind this refund policy, and refuse all refunds except where legally required.

Only Content or Virtual Items that have been purchased directly from Company, via the Services, can be returned to Company.

Please request your refund by contacting Company at support@playful.ai. As part of the request, please provide your name, the name of the item or product purchased, the date of purchase, and the nature of your problem or reason for requesting the refund. For certain goods and/or services, refund requests may be refused if substantial time has passed and/or the item or product has been substantially used.

If your refund request is approved by Company, you will no longer be able to use the Content or Virtual Item(s). The refund may take several business days. Please check with your bank and/or credit card provider to make certain that the refund has been properly credited to your account.

Delivery of Games, Software and Content.

Virtual Items and other digital content purchased from Company and/or through the Services, as well as other downloadable content (including, without limitation, Content), shall be accessible in the relevant parts of the Services and, in certain instances, may only be usable in games that support such parts of the Services (for example, custom avatars). Virtual Items purchased in specific games or groups of games may only be accessible in those games. While Company shall make commercially reasonable efforts to ensure that you are able to make use of the Virtual Item(s) that Company controls, you agree that Company shall not be liable for lost or inaccessible Virtual Items.

Participation in Beta Programs

Company may offer you early access to certain pre-release versions of Company’s mobile application and/or game software (the “Beta Test Software”) in order to allow you to test and provide feedback on that Beta Test Software as part of Company’s game testing processes (a “Beta Test Program“). Company will only offer access to Beta Test Programs to selected testers on a limited, or “closed”, basis. This Section shall not apply to test programs that Company may offer publicly to everyone, or on an ”open” basis.

If you agree to participate in a Beta Test Program, you acknowledge that all information and materials that Company may provide to you in connection with the Beta Test Program and/or the Beta Test Software, including without limitation any and product features or content, game documentation, promotional materials, as well as everything else related to the Beta Test Program (“Beta Test Materials”), are the exclusive, proprietary property of Company and is confidential. All such materials should be treated as confidential until such time as Company releases it publicly without restrictions. In furtherance of the above, you agree that you shall not be eligible to participate and will not participate in any Beta Test Program if you are employed by, either full time or part time, or are otherwise affiliated with a competitor or potential competitor of Company.

If Company offers you access to the Beta Test Software, then, subject to your compliance with these Terms, Company shall grant you a personal, non-exclusive, non-transferable, revocable, limited license to use the Beta Test Software solely for the purposes of testing and providing feedback on the Beta Test Software and solely as part of the Beta Test Program.

Without limiting the foregoing and except as prohibited under applicable law, the following are prohibited and you may not:

disclose, demonstrate, show, discuss, give or sell the Beta Test Software or Beta Test Materials to anyone;

copy, modify, or create derivative works based on the Beta Test Software;

reverse engineer, decompile, disassemble, decrypt or otherwise attempt to derive the source code of the Beta Test Software;

install the Beta Software on any device or system you do not directly control or that you share with others;

blog, tweet, or otherwise publicly post information about the Beta Software;

take screenshots, photos, videos, or audio recordings of the Beta Software unless Company has given its express consent for you to do so in writing and in advance; or

make Beta Feedback (as defined below) available to any third party, unless Company has given its express consent for you to do so in writing and in advance.

You agree to be mindful when using Beta Test Software and Beta Test Materials in public. You agree to use your best effort to prevent others from seeing, hearing, filming, or photographing the Beta Test Software and Beta Test Materials. You agree Company promptly of any unauthorized access or of any suspected breach of your account’s security.

Company may collect your comments, suggestions, and feedback on the Beta Test Software, and may also track your use of the Software through analytic tools, in accordance with Company’s Privacy Policy. All such comments, suggestions, feedback, and analytic data (collectively, the "Beta Test Feedback") are and shall be the exclusive property of Company.

You understand and agree that participation in the Beta Test Program is voluntary and does not create a legal partnership, agency, or employment relationship between you and Company, and you will not be compensated for your participation or any Beta Test Feedback.

Unless prohibited by applicable law, all Beta Test Software and Beta Test Materials are provided to you "as is" without any explicit or implicit warranty of any kind. You understand that the Beta Software is in development and may contain errors, bugs, and other problems that could cause loss of data and/or system failure. You should install the Beta Software on non-production devices that are not business critical and have been backed up. To the extent permitted under applicable law, Company is not liable in any way for any damages you might incur as a result of your participation in the Beta Test Program.

You agree that any breach of your confidentiality obligations will result in irreparable harm to Company, the extent of which would be difficult to ascertain, and that monetary damages will not be an adequate remedy. Accordingly, you agree that in the event you breach your confidentiality obligation, Company shall be entitled to injunctive or other equitable relief as the court deems appropriate without the necessity of posting a bond, in addition to any other remedies which it may have available.

Export Restrictions.

Virtual Items, other digital content (including, without limitation, Content), and other products, goods or services offered by or on behalf of Company (including, without limitation, the Services) may be subject to customs and export control laws and regulations in different countries and jurisdictions, including the United States. By using the Services, you warrant that you are not located in a country subject to a United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and that you are not listed on any United States government list of prohibited or restricted parties and are not exporting any item, good or services (including, without limitation, any of the Services or any Virtual Items) to any person or place to which the United States, European Union or other jurisdiction has embargoed goods. You agree to comply with all applicable international and national laws, rules and regulations, including, without limitation, United States and international export control laws.

What else do I need to know?

Warranty Disclaimer

Neither Company nor its licensors or suppliers make any representations or warranties concerning any content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We (and our licensors and suppliers) make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. Products and services purchased or offered (whether or not following such recommendations and suggestions) through the Services are provided “AS IS” and without any warranty of any kind from Company or others (unless, with respect to such others only, provided expressly and unambiguously in writing by a designated third party for a specific product). THE SERVICES AND CONTENT ARE PROVIDED BY COMPANY (AND ITS LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OR ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR SECURITY, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, ACCURATE, RELIABLE OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY DISCLAIMER AND THE LIMITATION OF LIABILITY BELOW WILL SURVIVE ANY EXPIRATION, TERMINATION OR CANCELLATION OF THE SERVICES AND/OR THESE TERMS OR ANY DETERMINATION THAT THESE TERMS OR ANY PORTION OF THESE TERMS ARE VOID OR VOIDABLE.

Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL COMPANY (OR ITS LICENSORS OR SUPPLIERS) BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, OR (B) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) $100, OR (II) THE AMOUNTS PAID BY YOU TO COMPANY IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THE APPLICABLE CLAIM, OR (C) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.

Indemnity

To the fullest extent allowed by applicable law, you agree to indemnify and hold Company, its affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any third party claims relating to (a) your use of the Services (including any actions taken by a third party using your account), and (b) your violation of these Terms. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).

Assignment

You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Company account or any other account used to access the Services, in any way (by operation of law or otherwise) without Company’s prior written consent. We may transfer, assign, or delegate these Terms and/or our rights and/or obligations, without consent or notice.

Choice of Law

These Terms are governed by and will be construed under the applicable laws of the State of California and the country of the United States of America. Any and all disputes regarding these Terms and/or your use of the Services are brought within the country of Sweden, without regard to the conflicts of laws provisions thereof. You agree to jurisdiction and venue within the City and County of San Francisco, California, USA.

Miscellaneous.

You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services and/or Virtual Items, provided that the Company may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Company agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Company, and that these Terms supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Company, and you do not have any authority of any kind to bind Company in any respect whatsoever.

Except as expressly set forth in the sections above regarding the arbitration agreement, you and Company agree there are no third-party beneficiaries intended under these Terms.

Playful.AI, Inc.

c/o Support

PO Box 681

San Francisco, CA 94104

United States of America

Email: support@playful.ai

Date of Last Update: July 30, 2026